Support & Contact
Nadine & Robin, the two founders, answer personally
Support runs through the app, not through this website. Two reasons: your message reaches us with the context we need to actually help, and we do not have to publish an address here for spam robots to harvest.
How to reach us
- Open nag on your phone.
- Go to Settings.
- Tap Support & Contact.
You can add a voice message and a photo, which usually saves a whole round of questions. It goes straight to the two of us, not to a helpdesk.
Before you write about missing reminders: that is the one problem with a known cause, and on Android it is almost always the system battery optimisation. The help page has the steps, and they fix it in most cases.
Security reports
Found a vulnerability? Please use the same route in the app and start your message with SECURITY, so it jumps the queue. We read every one of those.
Refunds and cancellations
We never see your card. Apple and Google handle all billing, so those requests have to go to them. The help page has the exact steps for both stores.
Legal notices
For matters concerning the Terms of Use, the contact details of the company are named in the Terms themselves. For questions about your data, see the Privacy Policy.