Support & Contact

Robin answers personally

Support runs through the app, not through this website. Two reasons: your message reaches us with the context we need to actually help, and we do not have to publish an address here for spam robots to harvest.

How to reach us

Open nag on your phone.
Go to Settings. Help & Tips is at the top.
Tap Chat with founder / dev to write to Robin directly.

The chat is part of the nag subscription. It is a real conversation: Robin reads it and answers there, and his answer shows up in the app. It goes straight to us, not to a helpdesk. We do not answer e-mail.

Before you write about missing reminders: that is the one problem with a known cause, and on Android it is almost always the system battery optimisation. The help page has the steps, and they fix it in most cases.

Security reports

Found a vulnerability? Please use the same route in the app and start your message with SECURITY, so it jumps the queue. We read every one of those.

Refunds and cancellations

We never see your card. Apple and Google handle all billing, so those requests have to go to them. The help page has the exact steps for both stores.

Legal notices

For matters concerning the Terms of Use or your data, write to support@nagreminder.com. To delete your account, see Delete your account.